An Enchanting and Exclusive Hideaway Nestled Amidst The Beautiful Forests of Koti Village.

BOOKING & PAYMENT

We shall have the right to require full/half payment in advance or a deposit at the time of booking. No booking shall be treated as confirmed until the payment details and/or deposit have been provided.

Once your booking has been successfully completed, a Booking Confirmation will be issued and sent to the email address provided in your payment details. You MUST present your Booking Confirmation(s) upon check-in at the Hotel, together with your identification document (national registration identity card, passport, driver's license or other identification card or document as the Hotel may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us.

The 'Guest' named in the Booking Confirmation must be the person staying at the Hotel otherwise we reserve the right to cancel the booking. All outstanding charges must be paid for in full on check-out from the Hotel/Resort. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

We accept the following credit/debit cards: MasterCard or VISA

ROOM RATES

  • The rates quoted are based on per room per night. The prices displayed on the websites are an average per room per night. Any meals or service are included only if specified.
  • All room rates are inclusive of GST.
  • The Koti Village Resort reserves the right to amend room rates without prior notice.

CANCELLATION POLICY

Cancellation or non-arrival will result in the forfeiture of the prepayment.
  • 30 days or more prior to departure of the booking in advance 20 % cancellation charge.
  • 30 days to 15 days in advance 50% Cancellation charge.
  • 15 days to 07 days in advance 75% Cancellation charge.
  • Less than 7 days 100% Cancellation charge.

Check-in/Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving license and a valid credit or debit card which will be swiped in the presence of the card holder. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 12:00 p.m. on the scheduled day of arrival. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 12:00 noon. Late check-out after this time can be requested subject to availability and will be charged at half of the room rate until 6:00 PM. Any extension beyond 6:00 PM will be charged the full room rate.

Hotel/Resort Events

Please be aware that at certain times throughout the year we may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times, to comply with establishment's rules and regulations, respect for the property of the Hotel, its employees and guests and their health and safety. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

Smoking

Guests are not permitted to smoke inside the rooms or any enclosed areas inside the establishment. Smoking is allowed in open areas of the resort.

Children

All children (a person under 12 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times. Extra beds are available in our property. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.

Pets

Our establishment is a pet-friendly hotel. However, we require our guests to look-after their pets.

Force Majeure

The Koti Village Resort accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Right to refuse accommodation

    The Koti Village Resort reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:

  • The booking has been paid through fraudulent means
  • The booking has been altered by anyone other than The Koti Village Resort or The Koti Village Resort's authorised agent or has been tampered with or the Booking Confirmation has been defaced (in which case The Koti Village Resort reserves the right to retain such booking documentation)
  • The person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
  • As permitted under the provisions of these Terms and Conditions

Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

The Website is operated by the Resort itself.